A clear way to turn
an idea into practice.
Lanttu’s operating model makes solution development manageable: first, we understand the need, then describe the process, implement the solution, and ensure a smooth rollout.
First, we clarify
what needs to be solved.
Every business is different. That is why we do not begin with a predefined assumption. We first understand the process, the data, the users, and the everyday situations in which the solution needs to work.
A successful implementation begins with a shared understanding.
When the target process, data content, and user needs are clearly described, the solution can be built in a controlled manner. This reduces uncertainty, unnecessary manual work, and changes made at the wrong stage.
A simple model
that keeps the work manageable.
The operating model divides the work into clear stages. The customer can always see what is being done, why it is being done, and how the solution will be implemented.
Needs and target process
We review the current state, users, exceptions, data content, and the target state of the process.
Configuration and implementation
The solution is built around the selected functions, rules, and workflows.
Testing and piloting
Users test the solution, feedback is incorporated, and production readiness is verified.
Rollout and support
The solution is introduced into production in a controlled manner, and users receive support for everyday situations.
A clear workflow
for claims.
On the current page, the operating model is illustrated through the procurement claim process. The same principle remains: the process is first described clearly, after which the required functions can be built around it.
A claim is created
A deviation is identified during receipt. The claim can be created through integrations and directed to the responsible person’s work queue.
The supplier participates in the process
The claim can be added to a portal or used to generate a message for the supplier. The supplier provides a response.
The case is closed in a controlled manner
The claim is approved and marked as complete. The process remains visible from beginning to end.
The solution is not a separate application,
but part of the process.
The goal of configuring the functions is to make processes efficient, clear, and easy to manage. Below are examples of functions that can be included in the claims process.
Creation and editing
A claim can be created, completed, and edited as the process progresses.
Work queues and processing
A claim can be added to a work queue and directed to the appropriate responsible person for processing.
Supplier communication
Sending the claim to the supplier and receiving the supplier’s response can be managed in a controlled manner.
Approval and closure
A claim can be approved, reconciled, and marked as complete at the end of the process.
The solution is introduced
one stage at a time.
During the planning stage, the vision becomes a concrete plan. During implementation, ideas are turned into functioning solutions. Testing and piloting verify that the solution works before it is moved into production.
Support continues even
after the rollout.
The solution creates value only when it is used. That is why we support users, maintain the technical foundation, and develop the solution according to the customer’s needs.
User support
Users receive technical support, guidance, and advice on using the applications and resolving problems.
Technical maintenance
Maintenance includes updates, version management, and appropriate governance models.
Further development
The solution evolves through further development and modification work requested by the customer.
Keep environments, access rights,
and changes under control.
Together with the customer, we agree on the project’s governance model, including environments, purposes of use, user groups, access rights, version management, updates, and communication.
Development environment
Used for developing new features and improving existing ones. Access rights are restricted to developers and administrators.
A limited data set for testing.Test environment
New and modified features are moved into testing before production deployment. Access is restricted to developers, testers, and administrators.
Thorough testing before production.Production environment
New and modified features that have passed testing are released into production in a controlled manner.
Contains production data.
Would you like to clarify
your process, data, or rollout?
Book a 30-minute consultation. Together, we will identify where the operating model could bring the most clarity to your everyday work.